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Index Support

Get help with Index, report a problem, or suggest an improvement.

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Support request details

Include steps to reproduce the issue. Please leave out passwords, private invitation links, and sensitive inventory details.

Leave an email if you want us to be able to follow up.

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If you already have a support ID, include it to help us find related error reports.

Requests are private to Index support. Read our privacy policy.

You can also email support@mralbelo.com for support or privacy requests.

Common questions

Missing inventory on another device? Index stores your personal inventory on your device. It does not automatically sync your inventory between devices. Check Settings → Backup for your iCloud backup and restore options.

Ask Index unavailable? AI features require a compatible device with Apple Intelligence available. You can still add items manually and use Search.

Having trouble with sharing? Check your internet connection and that you are signed into iCloud. Ask the owner to confirm that your invitation and access are still valid.

Need to remove data? See Manage your data for local inventory, backup, and sharing controls.